Shelly Reynolds & Charles Tolliver
I asked to talk to the office manager and lucky for me the young lady I was already speaking to was the office manager.
Just to be clear my balance was $40.00 and my husbands was $17.50 yes a grand total of $57.50.
My experience with this Dental office has ended today.
The office staff from the bottom to the top do not care, they are incompetent and rude and immature.
I finally said it does not matter you do not care to listen to me you obviously do not want us a patients, you just want to be right.
Turns out they had the wrong # and apparently that was my fault too.
But clearly on my new patient paperwork I wrote the correct #.
Been using Gentle Dental since last January. Clean, neat Office and very friendly staff. No problems here.
This week I receive a collection notice. Today I went to the office and once again I was greeted with arrogance.
I hope the dentists in this office are now aware of the customer service their patients get. From the moment I walked in the office staff could not do the job and no one has the right answers. If only they will learn to listen. STOP talking and listen.
All of their mistakes and incompetence are apparently my fault.
My husband and I will find a new dentist.
The wrong area code on the phone number, which was correct on paperwork.
According to them everything was my fault,
the incorrect mailing address the wrong insurance information, when they had a copy of my insurance card,
It took weeks and weeks for them to call me once they had the insurance approval.. Papers lost on someones desk, Causing a delay in treatment and loss of annual insurance benefit.
She did not, she just wanted to be right, she did not care that I wanted my records to transfer to a new Dentist.
Hello, I was in at Gentle Dental this past Thursday Oct.30th for my routine 6 month cleaning. Now everytime that I have had my teeth cleaned, it has always been a good experience. But this last visit with Amy was the best !! Amy saw that I had some staining towards the base of several teeth, because I drink my green tea in the morning, which I love. Amy spent some extra time getting rid of those stains, and has such a caring, loving way about her, that I wish everyone had it !! I will always look for Amy in the future, and recommend Gental Dental, and Amy to friends & family that are looking for amazing dental care !!
I tried to explain my entire experience with her hoping she would have understood and tried to make it right.
They pretty much said I they did call my husband and I was lying.
My first visit today was great. The front desk staff is so friendly. The assistant was great and Dr. Barth is amazing. I feel comfortable and confident that I will get perfect dental care at Gentle Dental. I moved here a while ago and tried another dentist. That was a nightmare. Finally I have found someone I feel I can trust. Thank you all so much for such a great experience.
On a positive note.... You will never find a better Hygienist she is awesome I will miss her, but the treatment form the office staff is not worth it.
Sincerely
She did not want to stop explaining how right they were.
Billed me incorrectly due to incorrect insurance information inputed in to system. They called me for payment I did not know I owed. I asked to get a detailed bill, it took weeks and weeks. A young lady called me again for payment, I asked her to call my husband because I was heading into a meeting. She did not call him.
An incredible first time experience! Because Dr. Barth and his staff are the very best, kindest, most professional dentistry we have ever had the pleasure of knowing we drive all the way from Jacksonville NC to be taken care of. The office is modern with thoughtful conveniences such as the self serve Kuerig coffee in the waiting area. Dr. Barth and his assistant Jessica have the most caring beside manner and work with efficiency and attentiveness to my wife's needs and welfare. If you have ever had anxiety about a visit to a dentist put aside your fear and go see Dr. Barth. My wife and I are patients for life. You should be too!
Finucane John P Dds is a US Dentist based in North Myrtle Beach, South Carolina. Finucane John P Dds is located at 1004 Sea Mountain Hwy, North Myrtle Beach, SC 29582, USA.
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